Continuous Program Improvement

The Continuous Program Improvement (CPI) process is a supported, non-punitive, structured opportunity for self-assessment and improvement that aligns with institutional priorities. It is used to establish ongoing unit level metrics, and foster a culture of continuous improvement in which all faculty and staff are encouraged to analyze their work processes and suggest improvements for the betterment of the institution.

A CPI Review is an academic or administrative unit self-assessment used to identify and implement a forward-looking initiative that is evaluated for effectiveness. There are three major components: 1) Self-Assessment; 2) Initiative Action Plan; and 3) Initiative Evaluation Plan. Each year, deans and vice-presidents will identify a new CPI cohort. The Office of Planning and Assessment will provide each cohort with ongoing support regarding data collection, initiative design, and evaluation of effectiveness.

CPI is continuous in two ways. First, the implementation and evaluation of the improvement initiative is iterative until the goal of the CPI initiative is met. Secondly, the institution is continuously improving its programs through this process.

While curricular and operational improvements are ongoing, CPI is distinctive in that the initiative is driven by analytic questions and collection data. Evaluation of these initiatives will inform future planning and resource decisions. CPI is consistent with national level conversations regarding the need for systems-thinking in the higher education section to adapt to the external environment.

Unlike ongoing program assessments across units, CPI is systematic, has established core metrics, is coordinated under the leadership of the dean and vice-presidential level, and is intentionally aligned with school, college, division, and institutional priorities.