Get Help – ITS Help Desk

Chat with Ursa

Ursa is New York Tech’s AI-powered ITS Help Desk assistant, here to help with your technology questions and support needs. Available 24/7 through webchat, email, text, or phone, Ursa can assist with technology issues, account access, software questions, devices, campus technology services, and more, providing fast answers when you need them.

• Email ursa@aiagent.nyit.edu
  • To guarantee a response, please include a subject and information in the body of the email.
• Text or Call 516.212.5159
• Webchat – Chat with Ursa at the bottom of every ITS webpage, www.nyit.edu/its.

(Please Note:  to email or text Ursa, you will need to login with your NYIT account credentials)

Explore Self-Service Resources

Access the ITS Knowledge Base: Your 24/7 go-to resource with troubleshooting tips, guides, answers to FAQs, and the latest tech updates. Resolve issues at your convenience and get the most out of our services. Our curated resource lists below assist with common questions and link you directly to popular New York Tech systems.

Limited Personal Device Support

The ITS Help Desk offers best-effort support for connecting personal devices to New York Tech’s wireless network and systems, excluding hardware issues. We provide guidance, but we cannot work on your device. For hardware issues, contact the manufacturer or another reputable support service. An extended warranty is strongly recommended for long-term assistance with your device.

For assistance with personal devices, visit an ITS Help Desk location or submit an ITS Help ticket to schedule an appointment. Your device must meet New York Tech’s minimum computer requirements.