Get Help – ITS Help Desk

Explore Self-Service Resources

Access the ITS Knowledge Base: Your 24/7 go-to resource with troubleshooting tips, guides, answers to FAQs, and the latest tech updates. Resolve issues at your convenience and get the most out of our services. Our curated resource lists below assist with common questions and link you directly to popular New York Tech systems.

Limited Personal Device Support

The ITS Help Desk offers best-effort support for connecting personal devices to New York Tech’s wireless network and systems, excluding hardware issues. We provide guidance, but we cannot work on your device. For hardware issues, contact the manufacturer or another reputable support service. An extended warranty is strongly recommended for long-term assistance with your device.

For assistance with personal devices, visit an ITS Help Desk location or submit an ITS Help ticket to schedule an appointment. Your device must meet New York Tech’s minimum computer requirements.