How does the School of Management ensure that it is advancing its mission?

How does the school know that it is meeting the needs of the students it serves?

How do we measure overall high quality of the academic programs and improve on performance, where needed?

How is Stakeholder satisfaction monitored for the set of educational services that are offered? How are Stakeholder inputs gathered and utilized?

The answers to these questions are all addressed in the School of Management portfolio of assessment processes. Broad and comprehensive, the school relies on a number of dimensions of assessment to maintain overall high quality and ensure that its processes and curriculum adhere to established standards of best practice, are innovative and expand the envelope of quality management education, and meet the emerging needs of the business community and its stakeholder groups at large.

  • The assessment process begins with the strategic planning process and the strategic plan to guide the school's development, maintain its focus, and follow a tightly constructed action plan with accountability to outcome quality;
  • The Dean's Advisory Board provides the school with feedback and advice on how it can better meet the needs of the dynamic business environment;
  • The setting and maintenance of learning goals, at various levels and across all academic programs, supported by student learning outcomes, measures of quality linked to these goals, and a Decision Support System, known as the Goal Validation System (GVS), helps the school, its students, and employers gauge student success and provides Assurance of Learning toward attaining the skills and knowledge necessary to become leaders in business enterprise;
  • Measures of stakeholder satisfaction and critical assessment for improvement are solicited by way of the school's Indirect Assessment process, which includes survey analysis of students, employers, alumni and others;
  • The school's annual Stakeholders' Conference which addressees a specific set of issues in higher education, includes diverse stakeholder groups and their input, and results in benchmarking where the school has been, currently is, and needs to go in the spirit of continuous improvement;
  • The school engages its Student Advisory Board to speak with, and hear from its student population. The board and its officers facilitate a two-way dialog between the school's administrators, faculty, and staff with our students, with the intent of not only engaging students directly into the quality improvement effort, but also guaranteeing that student concerns are heard, understood, and acted upon in a timely manner.

For additional information on the School of Management Assessment processes, email