John T. LaPerla has over 30 years experience in management, customer service and training management, both on the domestic and international fronts. He began his career as a pioneer of the financial services customer service center and as a liaison in the United Nations environment. He continued his career at a major firm on Wall Street and then spent many years in customer service management in the field of human resources information systems. He spent several years training major clients in customer service and software applications. He then used his keen ability to train others at the inception of the American operations of an Indian-based digital media company and was an integral part of a business consultation center, which received very positive feedback from a major client. He recently trained for the professional development program for a major university.
Leveraging his ability to train and educate, LaPerla has spent much of the last 12 years of his career as an adjunct professor. He has taught classes in management, business policy and strategy, as well as international business. He has been asked to speak by the American Society of Training and Development and at career development seminars at universities in the New York area. He returned to the United Nations to facilitate a team of students participating in the MNUM (National Model United Nations). He has been published in several journals and recently attended and facilitated a session at the IABE conferences in Munich and Los Angeles as well as in New York. He virtually presented in the IABE conference in Nuremberg, Germany in June 2020 and June 2021.
Selected Publications and Presentations
- Santy, S., Varughese, M., Seaman, C., LaPerla, J., Schwartz, E., Baez, S., Broedje, U., LaPerla, I., Bienstock, J. (2020). Media Multitasking Usage by Generations X, Y, and Z During Covid-19: Predictions for Integrating Generation Alpha into the Workplace. International Journal of Business Research. Volume 20, ISSN: 1555–1296.
- HQWR
- Double blind review
- 20% acceptance rate
- Jelen, M., Schwartz, E., LaPerla, J., Seaman, C., Kalla, J., Baez, S., Broedje, U., and Bienstock, J. (2020). An Examination of Customer Satisfaction and Loyalty with Low Involvement Products Among Those with Decreased Income. Journal of International Business and Economics. Volume 20, ISSN: 1544–8037.
- HQWR
- Double blind review
- 18% acceptance rate
- Bril, J., Bienstock, J., Brown, A., Baez, S., Petraro, V., Schwartz, E., Broedje, U., Seaman, C., and LaPerla, J. (2020). The Flexible Work Arrangements in a Post Covid-19 Universe. Review of Business Research, Volume 20, ISSN: 1546–2609.
- HQWR
- Double blind review
- 22% acceptance rate
- Demirer, O., Alshareef, A., LaPerla, J., Schwartz, E., Seaman, C., Kalla, J., Baez, S., Broedje, U., and Bienstock, J. (2020). The Impact of Consumer Purchasing Power Fluctuations on Decision Making as it Relates to Low Involvement Products, Increase in Income and Consumer satisfaction. International Journal of Business Strategy, Volume 20, ISSN: 1553–9563.
- HQWR
- Double blind review
- 23% acceptance rate
- Seaman, C., LaPerla, J. (2021) Covid and the Impact it has on College Students Participation in Extracurricular Activities: The Aftermath. (IABE) New York, NY October 1–3, 2021.
- Seaman, C., LaPerla, J. (2021) During the Covid19 Pandemic: working from home, we are tired, overworked, but loving it. (IABE) Nuremberg, Germany, June 10–11, 2021.
- Bienstock, J.E., Cohn, D., Seaman, C., LaPerla, J. Mandatory vs Voluntary COVID 19 Vaccination at the Workplace: The Jury is Out, International Academy of Business and Economics Spring Conference March 13–15, 2021.
- Santy, S., Varughese, M., Seaman, C., LaPerla, J., Schwartz, E., Baez, S., Broedje, U., LaPerla, I., Bienstock, J. (2020). Media Multitasking Usage by Generations X, Y, and Z During Covid-19: Predictions for Integrating generation Alpha into the Workplace. (IABE) New York, NY, October 16–20, 2020.
Courses Taught at New York Tech
- BUSI 435
- BUSI 405
- BUSI 510
- MIST 101
- MGMT 102
- MGMT 501