James Henry Dunne earned a Juris Doctor (J.D.) from Touro Law Center, a Master of Arts (M.A.) in Nutrition and Food Service Management from New York University, a Bachelor of Arts (B.A.) in Psychology from Hofstra University, and an Associate in Applied Science (A.A.S.) in Restaurant Management from Nassau Community College.
When Professor Dunne arrived at New York Tech in 1997, he brought more than 15 years of business operations, consulting and management experience in hospitality and small business.
Currently, in addition to his role at New York Tech, he is President of Service Dynamics, a training and consulting firm focused on delivering dynamic and profitable strategies, techniques, and solutions to help improve sales, product knowledge, team morale, customer loyalty, and customer satisfaction through exceptional service in a wide variety of businesses, both large and small. Areas of specialty include customized employee training programs; certification and regulatory compliance training; marketing strategy and implementation; employee manual design; and development of business concepts. His company also delivers VinoU® wine tasting experiences for corporate entertainment and group events.
As a practicing transactional attorney and counselor-at-law, Professor Dunne is admitted in the State of New York by the 2nd Judicial Department's 10th Judicial District. His areas of focus are legal matters related to small to medium sized business entrepreneurs (contract law; risk management; corporate formation and governance; shareholder and investor agreements; business acquisitions and dispositions; commercial property; regulatory compliance; intellectual property), employment law (employee on-boarding and termination; standards and guidelines manuals; NYS Department of Labor; EEOC; workers' compensation; sexual harassment), and hospitality law (board of health; liquor licensing; ADA compliance; event contracts; licensing and operating agreements).
Along with teaching and committee service at New York Tech, Professor Dunne has served as a past School of Management department chair and past assistant to the dean of the School of Management, where he directly oversaw the comprehensive revision of his department's curriculum. He has directed six summer study abroad programs through Western Europe. He is the faculty advisor to a student club, overseeing countless experiential education tours and guest speaker presentations to enhance students' breadth of education and professional development.
His passion for pedagogy and infusing technology into the classroom has enabled him to engage in university-wide committee work on enhancing distance learning and the drafting of best-practice training materials for DL and online learning platforms for the New York Tech faculty community in conjunction with the New York Tech's Center for Teaching and Learning. His expertise in customer service has led him to volunteer his time to provide customer service training for New York Tech administrative staff.
Since 2002, Professor Dunne has been an active member of the Long Island Hospitality Association and in 2018 was appointed as the general counsel to the LIHA's Executive Board. Through his volunteer work with the association, he has helped raise more than $100,000 for New York Tech student scholarships.
Recent Projects and Research
- Impact of temporary suspension of alcohol delivery restriction laws on roadway fatality.
Selected Publications and Presentations
- 2022 (Being Readied for Submission): R. Sawhney, B. Mutharaj, J. Bienstock, J. Dunne, S. Sawhney. "Integration of social capital and transformational leadership theories in the buyer-seller relationship: An empirical study."
- Spring 2022 (Under Review): B. Mutharaj, R. Chaudhary, J. Bienstock, J. Dunne, C. Seaman. "Green supply chain management: A theoretical framework and research directions" Computers and Industrial Engineering.
- 2021 (Being Readied for Submission): J. Dunne, P. Harris. "Case Study: Impact of Government Restrictions and Tax Forgiveness on Risk and Breakeven."
- 2021 (Under Review): J. Dunne, P. Harris, T. Jalbert. "Mitigating Risk Amidst Catastrophic Events: A Primer on Covid-19 Risk Control" The Institute for Business and Finance Research.
- May 2021: J. Dunne. "Risk Management: Partnership/Shareholder Agreements to Mitigate Risk Amidst Covid-19" The Institute for Business and Finance Research, May 25–28, 2021, Costa Rica.
- May 2021: J. Dunne, R. Koenig. "Case Study: Main Street Retailer Response to Covid-19 Related Government Restrictions on Operations" The Institute for Business and Finance Research, May 25–28, 2021, Costa Rica.
- February 2021: J. Dunne, P. Harris. "Risk Management and COVID-19: Recommendations for Internal Auditors to Ensure Greater Business Resilience" Internal Auditing, Thomson Reuters.
- October 2017: V. Vaccaro, V. Yucetepe, D. Cohn, J. Dunne. "Pleasant music's relationship to congruence, consumer behavioral intentions, unplanned purchase, and time spent in retail and service environments" Journal of International Management Studies. 17(2), 35–48.
- January 2011: P. Harris, J. Dunne, R. Koenig, J. Murdy. "The Implications of LIFO Repeal on the Entertainment Industry" Las Vegas, Nevada.
- May 2011: P. Harris, A. Deerson, J. Dunne, N. Hayes. "The Role of Credit Agencies in the Financial Crisis: Their Defenses and Recommendations" The Institute of Business and Finance Research, Costa Rica.
- August 2011: S. Kohn, P. Harris, L. Washington Arnold, J. Dunne. "Telecommunications Pricing Tactics and Strategies – A Practitioner's Perspective for Innovators and Disruptors" Academy of Taiwan Business Management Review.
View a comprehensive list of publications
Honors and Awards
- Beta Gamma Sigma Award for "years of exceptional service to the NYIT School of Management" – September 2020
- Pro Bono General Counsel, Long Island Hospitality Association – 2018 to present
- Executive Board of Directors, Long Island Hospitality Association – 2018 to present
- Member of Advisory Board, Western Suffolk BOCES – 2009 to present
Courses Taught at New York Tech
- HOSP 145: Casino and Gaming Strategies
- HOSP 154: Casino Management
- HOSP 210: Service Excellence
- HOSP 240: Operations Cost Control
- HOSP 270: Supervised Fieldwork
- HOSP 315: Beverage Evaluation: Old World Wine
- HOSP 320: Hospitality Law
- HOSP 325: Beverage Evaluation: New World Wine
- HOSP 335: Distilled Spirits and Beer
- HOSP 340: Beverage Evaluation and Management
- HOSP 420: Leadership and Employee Relations
- HOSP 440: Menu Design and Marketing
- HOSP 460: Entrepreneurship
- LLAW 110: Legal Environment of Business
- MGMT 630: Business Enterprise Environment
- SBES 601: Ethics and Social Responsibility