When James Henry Dunne arrived at NYIT in 1997, he brought more than 15 years of operations experience in hotels and restaurants.
Currently, in addition to his role at NYIT, he is President of Service Dynamics, a training and consulting firm for the hospitality industry. Service Dynamics delivers dynamic and profitable strategies, techniques, and solutions to help improve food and beverage sales, product knowledge, team morale, guest loyalty, and guest satisfaction in restaurants, bars, and hotels. Areas of specialty include restaurant sales and service training; TIPS certification training; NYS Sexual Harassment compliance training, menu design; employee manual design; and decor design. His company also delivers VinoU® wine tasting experiences for corporate events and staff training.
As a practicing attorney and counselor-at-law, Professor Dunne is admitted in the State of New York by the 2nd Judicial Department's 10th Judicial District. His areas of specialty are legal matters related to the hospitality industry (NYS liquor authority, board of health, music licensing, catering and event contracts, sidewalk cafe and cabaret permits); small business entrepreneurs (risk management, corporate formation, partnership and investor agreements, real property transactions, landlord/tenant matters); labor and employment (wage and hour regulations, EEOC, FMLA, workers' compensation, social security disability); and general practice. For his recent pro bono work, he volunteered more than fifty hours for the mental health disability clinic of Nassau/Suffolk Law Services.
Along with teaching and committee service at NYIT, Professor Dunne has directed six summer study abroad programs through Western Europe studying cuisine, beverage, and culture. He is the faculty advisor to the Old Westbury chapter of the Society of Hosteurs student club, overseeing countless industry site tours and guest speaker presentations to enhance students' breadth of education and professional development. In the past, he has served as the Hospitality Studies Chair and Assistant to the Dean of the School of Management, where he directly oversaw the comprehensive revision of the Hospitality department's curriculum. In this role, he helped create the Hospitality Student Agreement, which lays out standards all Hospitality students must meet to qualify for graduation, including the areas of industry certifications, community service, internships/industry contact hours, and engagement in professional development workshops.
Professor Dunne is an active member of the Long Island Hospitality Association (www.LIHA.org), and in 2018, was appointed as the general counsel and a member of the LIHA's Executive Board. Through his work with the association, he has helped raise more than $100,000 for student scholarships.
Professor Dunne earned a Juris Doctor (J.D.) from Touro Law Center, a Master of Arts (M.A.) in Nutrition & Food Service Management from New York University, a Bachelor of Arts (B.A.) in Psychology from Hofstra University, and an Associate in Applies Science (A.A.S.) in Restaurant Management from Nassau Community College.
- For a comprehensive list of publications, click here.
- Hospitality Law
- Leadership & Employee Relations
- Service Excellence
- Supervised Fieldwork
- Menu Marketing and Design
- Operations Cost Control
- Beverage Evaluation & Management
- New World Wine
- Old World Wine
- Beer & Distilled Spirits
- Casino & Gaming Strategies