iPhone: Delete and Re-Add Account for O365

As Microsoft and Apple, still have their issues, iPhone users will have to perform one of two fixes once their account has been migrated to O365:

FIX #1: Go into Settings and enter their full NYIT.edu email address

1. Go to Settings
2. Tap Passwords & Accounts
3. Tap Exchange (or whatever you have named your NYIT email account)>
4. Tap Account
5. 
6. Enter your email address (not an alias) at the Email prompt XXXX@nyit.edu
7. Your mail and contact should now sync—If NOT, then you must complete the process below - FIX 2:

Fix #2: Delete your Exchange account on your iPhone and Re-add it (it takes longer to read it then to complete the steps)

8. Go to Settings
9. Tap Passwords & Accounts
10. Tap Exchange (or whatever you have named your NYIT email account)
11. Tap Delete Account (At the bottom of the screen) You will be asked to confirm that you are deleting the account from your iPhone.
12. You will be returned to the Password & Accounts Screen, select Add Account

13. Tap Microsoft Exchange
14. Enter your New York Tech email:XXX@nyit.edu
15. Tap description: Exchange will populate the blank field
16. Tap Next (upper right corner)
17. You are presented with “Sign in to “nyit.edu’ Exchange account using Microsoft”

18. Two choices presented: Configure Manually or Sign In : Tap Sign In
19. You are presented with: Work or School account or Personal account: Tap Work or School account

20. Enter the password for your NYIT email account, then tap SIGN IN
21. If all went well, you will see two check marks
22. Selected items from your Inbox will be shown, choose which items you want displayed: Mail, Contacts, Calendars, Reminders Notes; Tap Save


23. You have completed FIX 2- deleted and re-added your account. Your email and contacts will be on your iPhone.

If you need assistance, please do not hesitate to call ITS Help Desk at 516.686.1188.