Student FAQs & Online Help Form

Updated March 24, 2020

Students: Submit Your Questions

General Information About the Coronavirus (or COVID-19)


What is the coronavirus, and how can I keep myself and others healthy?

Information about the virus, resources on keeping yourself and others healthy, and suggestions regarding what to do if you are not feeling well can be found on our About COVID-19/Self Care page.



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Courses and Other Academic Activities


I have never taken an online class before. What tips can you provide to help me transition to this new mode of learning?

New to, or nervous about, online learning? We are here to help. Check out Help - All of my classes suddenly went online! for tips on how to be successful in this new learning environment.

Many of your classes might use Zoom for holding class meetings virtually. Here's a Zoom Tip Sheet for Students.

Also feel free to visit this Coursera Blog, which shares 8 Tips for Effective Online Learning.

Need help keeping yourself accountable in this new remote learning environment? Schedule a virtual tutoring appointment today. Tutors can not only help you with course content, but will be able to assist you in organizing yourself for success.



What if I am in an online class?

If you are enrolled in an online class, that class will continue with no changes. Please note: if there are on-campus meetings that are a part of the online course, they will not be held. If there are any changes in your online course, your instructor will notify you.



What if I am in a blended/hybrid or DL class?

If you are enrolled in any classes where you are physically in the same room with other students (blended/hybrid, DL, or face-to-face classes), those classes will resume the week of March 23 in a remote learning mode.



What will happen after Spring Recess?

At the end of Spring Recess on Monday, March 23, 2020, all classes will resume in a remote learning environment through the end of the spring semester. Remote learning can include online and video-conferencing classes. Your instructors will contact you by email to explain how the courses will be conducted for the remainder of the semester.



How long will in-person classes be suspended?

All courses will be in a remote learning mode for remainder of the semester.



How will I find out about missed classes and makeup times for classes?

Your instructors will contact you with an email message to share the details about missed classes and makeup times.



Will research activities be suspended?

If possible, yes. Please contact your research supervisor for specific details about your work.



Will campus facilities, including the library, dining halls, labs, and studios, be open?

For the remainder of the semester, our physical libraries, dining halls, and studios will not be open to students. The libraries will maintain their online presence, including "Ask a Librarian." Information for dining services at SUNY-Old Westbury and the Manhattan School of Music will be shared directly with residential students.



How will I complete my lab or studio class?

Please speak to your individual professors about how these classes will be handled.



Can I still schedule exams with accommodations with the Office of Accessibility Services?

Yes, please continue to contact Walter Mayer (wmayer@nyit.edu) for accommodations.



Is there a pass/fail option this semester?

Yes, we are allowing final grades for any Spring 2020 semester and Cycle D 2020 courses to be recorded as Pass (P) or Fail (F) in lieu of a letter grade. You can make this decision AFTER you see your final letter grade, but must decide within 14 days of the posting of your grade. We strongly encourage you to reach out to your advisors and others before you make your decision. The policy can be found here. Instructions on how to utilize the pass/fail option will be emailed to students in April.



My question isn't answered. Where do I go for help?

Post your question on our Online Student Help Form, and we'll get you an answer.

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Advising Support


Will advising and registration for the fall semester continue as planned?

Yes! Advising has also transitioned to a virtual environment. Please make an appointment to meet with an advisor. If your advisor is not displaying availability, please use this page to Find An Advisor and send the advisor an email.



Will course registration for the Summer 2020 continue as planned?

Yes! In fact, we are looking to expand offerings to make sure you are able to get the courses you need to make progress towards your degree. Please speak to your advisor about summer course advisement and registration.

Bonus: Summer tuition is discounted again this year! Contact Enrollment Services (askesc@nyit.edu) for more information.



My question isn't answered. Where do I go for help?

Post your question on our Online Student Help Form, and we'll get you an answer.

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Academic Support and Tutoring


I am struggling in my class(es). Is tutoring available?

Tutors at the Learning Center, Math Resource Center, Science Learning Center, and Writing Center can help you with your course content. Schedule a virtual tutoring appointment today.



I am struggling with adjusting to online learning. Can someone help me?

Online Learning Assistant (OLAs) at the Learning Center are here to assist you with the various aspects of online learning. These include technical skills such as Blackboard, Google Drive, Zoom etc. and student success skills such as time management, study skills, organization, etc. They can also help direct you to many useful resources.

Schedule a virtual appointment today.

Select: Tutoring → Help! All my Classes are Suddenly Online



My question isn't answered. Where do I go for help?

Post your question on our Online Student Help Form, and we'll get you an answer.

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Technology and Internet Access


Are there any free/low cost Internet access options that I might be able to take advantage of?

Yes. The following companies have announced offers of free or low-cost internet access:

  • Altice is offering free broadband solutions to new customer households within their footprint.
  • AT&T is providing free access to its public wifi hotspots and suspending data caps for its fixed Internet service, among other offers.
  • Charter/Spectrum is providing free Spectrum broadband and wifi internet for 60 days to households with K-12 students or college students who don't have a Spectrum broadband subscription. It is also offering its wifi hotspots for free to the public.
  • Comcast is offering free Internet service for two months to all new customers. Its Internet Essential service is available to all qualified low-income households at a reduced rate. Comcast is also offering free access to its Xfinity WiFi hot spots and unlimited data to its customers at no charge.
  • T-Mobile is providing unlimited data to customers who have plans with data for the next 60 days and offering additional data to mobile hotspot users.
  • Verizon increased speeds at no extra cost on some mid-tier FIOS services and temporarily removing data caps on its home internet broadband services. Verizon also offers a low-cost Lifeline plan for qualified families.


I don't have a reliable computer. What should I do?

New York Tech has set up an emergency fund to support students who need some financial support for non-tuition based emergencies (such as not having a reliable computer during this time). See if you are eligible and apply for financial assistance through the Student Emergency Fund.



What is my username and password to NYIT Blackboard System?

Your username and password are the same as your NYITConnect username and password.



I do not know my username and password to NYITConnect. I never used it before.

NYITConnect is an online service. Walk through the steps to get your username and password here. You will need your NYIT student ID.



I lost my NYITConnect password. How do I reset it?

Please go to the NYITConnect reset page and go through the steps.



I tried to reset the password, but I lost my secret question.

A specialist from the Enrollment Services Center will help you clear your secret question. Contact them at askesc@nyit.edu.



Where can I go to get the Blackboard 9 student help?

Click here to go to the Blackboard 9 student help page or click on the help icon on top of Blackboard page.



How do I contact NYIT Online Helpdesk for any technical problem?

Please call 800.462.9041 and select option 1 or click here to submit a request to NYIT Blackboard Helpdesk. You must use your NYIT account in order to submit the request.



Why is the "Please wait while the module loads" message in all Blackboard homepage boxes such as My Announcements and My Courses?

The message is caused by browser incompatibility with Blackboard. Either you are using a very old Internet Explorer (version 10 or lower) or Compatibility View is enabled in Internet Explorer Verion 11. Possible solutions are:

  • Upgrade Internet Explorer to version 11 if possible
  • Disable "Compatibility View" setting
  • Use FireFox or Google Chrome (Check the minimum version from the browser table above)


If I have a question about how to use Blackboard or Zoom, or just need help connecting to an electronic resources at New York Tech, who should I reach out to?

Depending on the nature of your question, your faculty member may be able to support you; otherwise, please email servicecentral@nyit.edu with your technical support questions.



My question isn't answered. Where do I go for help?

Post your question on our Online Student Help Form, and we'll get you an answer.

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Billing and Financial Aid


Will I receive a refund if I vacate my room?

Room-and-board costs will be prorated for the remainder of the semester for students leaving campus by 5 p.m. on Sunday, March 22, 2020. Additional information on processing of refunds or account credits will be sent directly to resident students.



How will students' Spring 2020 financial aid eligibility be impacted?

There is no impact to the spring 2020 financial aid. However, if there is a change to a student's status, please email the financial aid office at finaid@nyit.edu for assistance.



If I have a credit balance on my student account, how and when will I receive my refund?

Students may request their refund online by completing the necessary steps via their NYITConnect account. Please note: this process can take up to 5-7 business days.



Is there someone I can speak to about my account and financial aid?

Yes. The Enrollment Services Center Specialists are available to walk you through your student account and financial aid. Schedule a virtual appointment today.



I'm having a hard time making ends meet. Is there any supplemental financial assistance available?

New York Tech’s new Student Emergency Fund was established assist students who have been impacted financially by unforeseen circumstances during a disaster/crisis. It provides one-time assistance of up to $500 to New York City and Long Island campus students. See if you are eligible and apply for financial assistance through the Student Emergency Fund.



My question isn't answered. Where do I go for help?

Post your question on our Online Student Help Form, and we'll get you an answer.

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Housing and Residential Life


Am I allowed to stay on campus for the remainder of the spring semester?

Residential students who can safely return to their homes are strongly encouraged to vacate their rooms by 5 p.m. on Sunday, March 22, 2020 and to finish the semester at home or another off-campus location. Accommodations will be made in our residence halls for students who cannot safely return to their homes, including international students and students who do not have other safe living and dining arrangements.

Information on check-out procedures will be provided by the Office of Residence Life. It is important that you wait to receive these check-out details, as SUNY-Old Westbury has placed restrictions on campus access to ensure adherence to government social distancing guidelines. Social distancing measures will also be in place for the check-out process at the New York City residence halls.

Any students concerned about their ability to move out by Sunday, March 22, 2020 (or any other matter) should email housingma@nyit.edu or housingow@nyit.edu as soon as possible.



Will I receive a refund if I vacate my room?

Room-and-board costs will be prorated for the remainder of the semester for students leaving campus by 5 p.m. on Sunday, March 22, 2020. Additional information on processing of refunds or account credits will be sent directly to resident students.



May I have a guest(s) in the Residence Hall at this time?

Effective immediately, to ensure the health and safety of all individuals, visitation policies for guests are suspended until further notice.



Are programs and events currently being held in the Residence Halls?

Out of an abundance of caution, New York Tech has suspended all university-sponsored non-Athletics events and gatherings, including events sponsored by any registered student organizations, until the end of the semester. This policy is based on current best practices regarding social distancing as a prevention strategy for virus transmission.

In addition, we request all residents practice social distancing and do not gather in groups within the residence halls, stay 6 feet away from one another, and to remain indoors as much as possible to lessen the likelihood of exposure to COVID-19. Though social distancing requires no physical contact, we encourage all resident students to communicate and engage with loved ones, friends, and New York Tech through email, social media, and video messaging!



What happens if I become sick, and I cannot go home?

We have protocols in place to isolate students who may contract the virus and cannot go home. In the event a student becomes sick from COVID-19, we will make every effort to assist them.

Students who are not able to leave campus would be placed in designated isolation spaces. Students placed in these designated isolation spaces will be expected to stay in their designated isolation space as recommended by health officials. The university will work with students to ensure food delivery and will monitor their progress. If you do not feel well, please contact a member of the Residence Life staff at your campus immediately.




Will I have to move from my current room if someone on campus needs to be isolated?

The details regarding COVID-19 are changing rapidly, so changes in housing assignments may be necessary to isolate students affected by COVID-19.



Is the university taking any steps to increase or change cleaning protocols in light of COVID-19?

New York Tech has proactively enhanced cleaning procedures in residence hall common areas in response to emerging viral pathogens; these include the application of EPA-approved disinfectants on communal, high-use surfaces. We are ready to modify these practices as U.S. Centers for Disease Control and Prevention (CDC) guidance and/or the situation near our residence halls change. We continue to provide hand soap, disinfectant, sanitizer, and paper products throughout the residence halls. (Note: We encourage residents living in The Riverside in Manhattan to purchase these products for use in their private bathrooms.)



How do we clean our personal living spaces?

The CDC recommends regular cleaning and disinfecting of frequently touched surfaces (e.g., door knobs, tabletops, keyboards, light switches). Use an EPA-registered disinfectant or a 10% bleach/water solution to clean surfaces. We maintain a regular and thorough cleaning process in residence hall common areas, however, we recommend each resident regularly clean their desk and personal areas with disinfectant products.



How will I select my housing space for next year?

In late April, information will be provided by the Office of Residence Life about how students will make their room selections for next year.



My question isn't answered. Where do I go for help?

Post your question on our Online Student Help Form, and we'll get you an answer.

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International Students


If New York Institute of Technology starts teaching classes online only, can I return to my home country and study from there?

New York Institute of Technology encourages the postponement of any international travel to places identified by the CDC as high risk. Please carefully weigh the risks and benefits of any international travel, and review U.S. Centers for Disease Control and Prevention information on COVID-19 to learn more.

You should also check the embassy of your home country to see what are the travel restrictions to your home country.

USCIS has given guidance that students can take online classes in the USA or in their home country as long as they are maintaining status and the COVID-19 emergency is in place.



Will I be allowed to return to my home country at the end of the semester?

We do not have enough information to answer that question. The airlines will want to resume flights as soon as possible, but we cannot predict when that will happen.



Who should I contact regarding my J-1 visa?

Please contact Barbara Multari at bmultari@nyit.edu for questions about your J-1 visa.



What are the most recent requirements from the government regarding returning home, employment, and eventually returning to the U.S.?

Please refer to Current ICE Information, updated on March 23. We will continue to provide updates as they become available.



My question isn't answered. Where do I go for help?

Post your question on our Online Student Help Form, and we'll get you an answer.

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Mental Health Resources


I'm feeling stressed. What should I do?

We are still here for you and you are not alone! We are dealing with an unprecedented event and so it is understandable that members of our New York Tech community may have concerns and anxieties about the uncertainty of the current times. If you are feeling anxious or uneasy, please reach out to Counseling and Wellness Services at our campuses in Long Island (516.686.7683) or New York City (212.261.1773) to talk or make an appointment.



Who may I contact if I am feeling anxious regarding the impact of COVID-19?

It is also understandable that members of our New York Tech community may have concerns about a new and unfamiliar illness. If you are feeling anxious or uneasy, please reach out to Counseling and Wellness Services at our campuses in Long Island (516.686.7683) or New York City (212.261.1773) to talk or make an appointment, or stop by during the drop-in hours indicated on the Counseling and Wellness Services web page.

You can also reach out to your Residence Life Staff for additional information and support:



My question isn't answered. Where do I go for help?

Post your question on our Online Student Help Form, and we'll get you an answer.

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The Academic Calendar and Other Campus Events


Will commencement be held as planned on May 17?

Our traditional commencement scheduled on Sunday, May 17, will most likely be cancelled. In the likely event this should happen, please know we are studying ways to provide an alternative virtual graduation ceremony to celebrate the accomplishments of the Class of 2020.



If we do not have commencement, how will I get my diploma?

Diplomas covers (not diplomas) are handed out at commencement. Traditionally, after commencement, diplomas are mailed to graduates. If we do not have commencement ceremony, we will mail graduates the diploma they earned and the cover.



Will activities still be held on campus?

New York Tech-sponsored events at our New York campuses scheduled through the end of the spring semester have been canceled, postponed, or are being held virtually/remotely. We will provide updates regarding the rescheduling of events when details are available and post information about specific events on nyit.edu/events

New York Tech's Student Life teams are developing additional virtual programs for student participation! If you are interested in getting involved and staying involved, you can find virtual programs hosted by both New York Tech campuses here.



My question isn't answered. Where do I go for help?

Post your question on our Online Student Help Form, and we'll get you an answer.

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Other


I am not feeling well and am not able to attend class and/or complete assignments. What should I do?

Students who do not feel well and are unable to attend class(es) and/or complete assignments should contact their professor(s) immediately. The professor will provide you with available options for your circumstance.

If you need to consider withdrawing from all classes for the remainder of the semester due to an extended illness, please contact the Office of the Dean of Students on your campus and a staff member will inform you about the "withdrawal for medical reasons" process, including academic/financial implications:


Will this affect my graduate assistantship or student employment?

Graduate assistants and student workers are NOT expected to report to work on campus.Your supervisor should be in contact with you about how to complete your hours remotely. Please email your supervisor for any additional instructions.



I am a student-athlete. Where can I find information regarding athletics?

All updates will be posted on nyitbears.com. Please stay in contact with your coach as well.



Is anything happening with my student health insurance plan?

Please go to the Aetna web page for updates on what extra benefits your health insurance company is offering.



I was planning to study abroad this summer. Will I still be able to do so?

All New York Tech-led study abroad through August 31, 2020 has been canceled. Students who are traveling abroad with outside providers before August 31, 2020 are encouraged to cancel their trips. Updates will be posted here.



My professor hasn't sent any email or posted any information on Blackboard about the course I am registered in. What should I do?

A few courses are experiencing some unavoidable delays in transitioning to online instruction. If you still have not received any information from your instructor, please use the Online Student Help Form to submit the details and someone will get back to you.



My question isn't answered. Where do I go for help?

Post your question on our Online Student Help Form, and we'll get you an answer.

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