Responsibilities
NYIT seeks a Technical Support Specialist to provide help desk and information technology support to faculty, staff, and students on the College’s Long Island and Manhattan campuses. Under the direction of the Assistant Director of User Support Services, the successful candidate will respond to technology related inquiries; perform advanced installation and configuration on desktop computers; provide support services for interface cards and drivers, printers, personal data assistants, business productivity, Internet, specialty and in-house developed applications; assist users in selecting the proper software applications for their needs; develop complete hardware and software solutions for various user requirements; evaluate related hardware and software products and make recommendations for implementation; assist with the maintenance of computer laboratories and work on special projects as required.
Qualifications
Bachelor’s degree in Computer Science or related field and 2+ years experience with computer hardware/software installation and configuration in a support area required. Must have solid understanding of MS Windows XP/2000, MS Office Products (Excel, Word, PowerPoint, Access, Outlook), general PC hardware, MAC OS X maintenance and administration, networking (TCP/IP, DNS, WINS, DHCP), wireless communication and Anti-Virus Software, and end-user training and documentation. Previous help desk, call center, or customer service experience preferred. Must be available to work on holidays, weekends and evenings. We offer a competitive benefits package (at no cost to the employee) including tuition remission, along with a professional environment designed to enhance your career development. For immediate consideration please submit resume to Corina Hendea, Associate Director, Human Resources at chendea@nyit.edu. EOE.
e-mail Address
chendea@nyit.edue-mail resume in MS Word or Text format only