Matthew Koziarz Manager, Service Central Office: Information Technology and Infrastructure Campus: Old Westbury
Member of NYIT Since: 2010
Having problems with Excel spreadsheets, leaky faucets, or zapped light bulbs? Service Central Manager Matthew Koziarz can help.
"When people call extension 1400, we're here for them," Koziarz says.
His goals are to expand perception of what Service Central does and improve the level of service to NYIT's global community.
"We went from being a faceless entity to a department that makes a difference and contributes to the overall success of NYIT," Koziarz says. "It's been a team effort from the beginning."
Nearly two years ago, NYIT streamlined services for faculty, staff, and students by merging departments such as Service Central under the Office of Information Technology and Infrastructure. Koziarz has been there since the start, after spending 15 years in IT for Verizon. His expertise includes telecommunications, project management, customer service, and help desk operations.
His latest projects include using the remote-access tool Bomgar to train and assist NYIT faculty, staff, and students around the world, and developing a student technology tips site with how-to videos.
"I had never worked at a university before," he says. "I love it at NYIT. Working in higher education is fantastic."