Junior Technical Support
Information Technology and Infrastructure
NYIT’s Old Westbury campus seeks a Junior Technical Support. As a member of the Client Services team and working independently under minimal direction the Junior Technical Support position will provide a single point of contact for technology-related problem resolution at NYIT. The incumbent will receive technology-related problem calls and provide problem diagnosis, resolution, or escalation to second or third tier technicians. The Junior Technical Support position is responsible for accurately logging calls, understanding and interpreting the problem or question and will use existing system documentation to diagnose a situation, solve the problem, and document the solution or actions taken. He/she will perform advanced installation and configuration on desktop computers; provide advanced support services for such items as network interface cards, network drivers, printers, personal data assistants, business productivity applications, Internet applications, specialty applications, and in-house developed applications. The Junior Technical Support will assist users in selecting the proper software applications for their needs; develop complete hardware and software solutions to various user requirements; evaluate related hardware and software products and make recommendations for adoption. He/she will communicate and assist the NYIT users for installing, configuring, and troubleshooting hardware and software, train users in the use of the same, coordinate with staff from ITI computing personnel and other NYIT computing staff and assist Academic Computing staff in maintenance of computer laboratories during exigencies and special projects as required. Candidate will provide on-call coverage outside of business hours as necessary, recommend products and strategies related to user needs for computing and specific problems, contribute to the maintenance of the information technology asset database and the call tracking system, including logging all service requests and other projects and perform other duties as assigned.
and reference RA #1539 on the subject line.
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